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Subscription Program

 

Frequently Asked Questions


 

How do I create a subscription?

Creating a subscription for your favorite Kissed Earth health and wellness products couldn’t be easier! When adding the item to your cart, select the option to Subscribe & Save along with your desired delivery frequency.

What are the benefits of a subscription?

Kissed Earth subscriptions are automatic and worry free. Once created, your orders will process on the schedule you selected. Plus, every subscription order receives a 20% discount off MSRP unless otherwise noted. From the initial order to the very last, you’re saving monies.

Going out of town and need to hold off on receiving it? We make it easy for you to adjust your subscription settings in your Account Dashboard.

How do I manage my deliveries?

The beauty of our subscription program is that you have complete control. You may join the program whenever you’d like and leave the program whenever you’d like, without penalty.

Should you wish to edit your subscription, all you need to do is log into your Kissed Earth account and head to "My Subscriptions" to view and manage your subscriptions. You can add or remove items from an existing subscription, adjust your order frequency, and change your next order date, just to name a few.

Need to change your shipping address or payment method? You can select from any address or payment method already saved to your account or you can add a new one.

Need a hand? Don’t hesitate to reach out! Email hello@kissedearth.com, and our support team will be happy to help!

How will I know when my subscription order is on its way?

You can expect an order confirmation email every time an order processes. All upcoming order dates are available in your subscription profile as well. We’ll also shoot you an email as soon as your order ships so you can keep an eye on it from door to door.

When will I be charged?

You’ll be charged automatically on the date the order is processed.

 

Subscription Terms and Conditions


 

These Subscription Terms and Conditions (“Terms”) are between you and Kissed Earth and govern our respective rights and obligations. Please note that your use of the kissedearth.com website is also governed by our website Terms and Conditions and Privacy Policy, as well as all other applicable terms, conditions, limitations, and requirements on the kissedearth.com website, all of which (as changed over time) are incorporated into these Terms. If you sign up for a Kissed Earth subscription, you accept these Terms, conditions, limitations, and requirements.

Subscription Benefit

The subscription discount is 20% off MSRP (unless otherwise noted) of certain products when choosing a recurring rebill frequency, and is outlined on the kissedearth.com product webpage and in the cart during checkout. Discount applied may change for subscriptions created during disruptive sale events (Black Friday, Cyber Monday, Semi-Annual Sale, etc). The subscription discount does not “stack” on top of sale pricing — only the greater discount will apply for a transaction. Subscription product pricing at rebill will apply the standard subscription 20% discount off product MSRP (unless otherwise noted). Applicable taxes and normal shipping rates and rules apply.

Subscription Cancellation

Your Kissed Earth subscription will continue until canceled. You may cancel or modify your Kissed Earth subscriptions at any time by using the Cancel Subscription form in the Account Dashboard.

Other Limitations

  • We reserve the right to accept or refuse your subscription at our discretion.
  • You may not transfer or assign any Kissed Earth subscription.
  • Kissed Earth subscribers are not permitted to subscribe for the purpose of resale, rental, or to ship to their customers or potential customers using their Kissed Earth subscription.
  • Only certain products are eligible for Kissed Earth subscriptions and are noted on the kissedearth.com product webpage.
  • We reserve the right to not ship you a Kissed Earth subscription (some or all products) for one or more subscription periods as necessary, which may affect shipping rates including free shipping eligibility. We won’t charge you the subscription fee for skipped subscription period(s).

Fee and Renewal

The subscription fee is stated on the kissedearth.com product webpage. Applicable taxes, and normal shipping rates and rules apply to all subscriptions. We will attempt to honor your preferred shipping method of your Kissed Earth subscription, but as necessary, we reserve the right to process your subscription order using the next most economical shipping method.

If all eligible payment methods we have on record for you are declined for payment of your subscription fee, you must provide us a new eligible payment method promptly or your subscription will be canceled.

If you provide us with a new eligible payment method and are successfully charged, your new subscription period will vary depending on your chosen subscription. Visit your Account Dashboard and Subscription Orders to see renewal dates for your subscription.

UNLESS YOU NOTIFY US BEFORE YOUR RENEWAL DATE THAT YOU WANT TO CANCEL, YOU UNDERSTAND AND ACKNOWLEDGE YOUR KISSED EARTH SUBSCRIPTION WILL AUTOMATICALLY CONTINUE, AND YOU AUTHORIZE US (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES, INCLUDING ANY APPLICABLE TAXES AND SHIPPING FEES, USING ANY SAVED PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

Agreement Changes

We may, in our sole discretion, change these Terms in accordance with the Conditions of Use. Customers with an active Kissed Earth subscription will be notified via email at their Kissed Earth account email address of any changes to these Terms.

Termination by Us

We may terminate your Kissed Earth subscription at our discretion without notice. If we do so after you have been charged a subscription fee but prior to our shipment of the subscription order, your subscription will be canceled and we will give you a refund of the applicable subscription fee. However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of any Kissed Earth subscription, or is harmful to our interests or another user. Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.

Returns

All returns of Kissed Earth subscriptions are subject to the kissedearth.com Returns & Refunds Policy.